You must be home when bait arrives, if there is a problem with your worms you must email or call within 24 hours to receive the live delivery guarantee. Send a photo of the dead worms to sales@speedyworm.com. You can't leave your worms sit at the post office for days; you must pick them up the day they arrive. We will replace your worms but we will NOT pay for the shipping or handling unless you selected next day delivery. Or we can credit your account.